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Privacy Policy

Effective Date: 23 September 2025

Here at Our World in a Nutshell, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, in compliance with the Protection of Personal Information Act (POPIA) and the General Data Protection Regulation (GDPR).

1. Information We Collect

We may collect the following information:

  • Personal Information: name, email address, phone number, billing details, etc. (when you subscribe, make a purchase, or contact us).

  • Non-Personal Information: browser type, device info, IP address, and analytics data to improve our website.

2. How We Use Your Information

Your information may be used to:

  • Provide products or services you purchase.

  • Process payments and send confirmations.

  • Communicate with you (e.g., newsletters, updates, and offers — only if you’ve opted in).

  • Respond to customer service requests.

  • Comply with legal obligations.

3. Legal Basis for Processing (GDPR Requirement)

We process your personal information only when we have a legal basis, such as:

  • Consent (e.g., when you subscribe to our newsletter).

  • Contractual necessity (e.g., when you buy a product or service).

  • Legal obligations (e.g., tax or accounting requirements).

  • Legitimate interest (e.g., improving services, preventing fraud).

4. Your Rights (POPIA & GDPR)

You have the right to:

  • Access and request a copy of your personal information.

  • Correct or update your personal data.

  • Request deletion of your personal information (“the right to be forgotten”).

  • Withdraw consent at any time (e.g., unsubscribe from emails).

  • Object to processing for direct marketing.

  • Request data portability (GDPR right).

To exercise these rights, contact us at info@dfmarketingservice.com

5. Sharing of Information

  • We do not sell, rent, or trade your information to third parties.

  • We may share information with trusted service providers (payment processors, email marketing platforms, hosting services) solely to enable our business operations.

  • We may disclose information if required by law.

6. International Data Transfers

If you are located outside South Africa, your information may be transferred to and processed in countries that may not provide the same level of protection. By using our website, you consent to such transfers in compliance with POPIA and GDPR safeguards.

7. Cookies and Tracking

  • Our site uses cookies and similar technologies to enhance your browsing experience and for analytics purposes.

  • You can disable cookies in your browser, but some features may not function properly.

8. Data Retention

We retain your personal data only as long as necessary to provide services, comply with legal obligations, or resolve disputes.

9. Data Security

We implement reasonable technical and organizational measures to safeguard your personal information. However, no system is 100% secure.

10. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children.

11. Changes to This Policy

We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

12. Contact Us

If you have any questions about this Privacy Policy or your rights, please contact us:
📧 info@dfmarketingservice.com
📞 +27825502808